The use of this site is governed by the policies, terms, and conditions set forth below and your rights under the Australian / Indonesian Consumer Law. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order with PT. SARANA PANTAI MITRA SENTOSA & Onboard Industries indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms and conditions included with any purchase order, whether or not such terms and conditions are signed by PT. SARANA PANTAI MITRA SENTOSA & Onboard Industries. PT. SARANA PANTAI MITRA SENTOSA & Onboard Industries reserves the right to make changes to this site and these terms and conditions at any time, without notice.
We keep on top of our inventory levels as closely as possible. There may be rare occasions (on any given item) where a customer may purchase an item that is temporally out of stock. In this case, we shall contact the customer immediately and give an estimated time of arrival, if they are happy to wait that’s great. On the occasion that the customer does not wish to receive the item any more due to the wait, we will refund the purchase price (and any shipping costs) immediately.
The expected normal delivery times from your item/s once they have left our warehouse are:
If you have any questions, please don't hesitate to contact us via our contact page. The delivery times provided by PT. SARANA PANTAI MITRA SENTOSA & Onboard Industries are estimates only. PT. SARANA PANTAI MITRA SENTOSA& Onboard Industries will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Refund and Return Policy
All Items other than surfboards :
If your receive any merchandise that you are unhappy with, simply return your item/s withing fourteen (14) days with the proof of purchase, and the item/s in the same condition as you received them, and we will happily exchange your item/s.
We ship your exchanged item/s back to you for free but you’re responsible for the cost of shipping the items back.
As you would appreciate, surfboards are a unique item. Please take careful consideration when purchasing surfboards from PT. SARANA PANTAI MITRA SENTOSA & Onboard Industries as we do not refund or exchange due to change of heart. We understand every circumstance is different; that’s why we are happy for you to contact our customer service team to discuss your individual situation.
PT. SARANA PANTAI MITRA SENTOSA & Onboard Industries will happily exchange your surfboard/s if you do not receive what you ordered (e.g; you ordered a 6'1 and you receive a 6'3) and you adhere to the below terms:
Surfboards may be difficult to ship, so please firstname.lastname@example.org for help prior to shipping back.